FAQs

Can I enter on the day?
There are no entries possible on the day.
What is the cancellation policy? - IMPORTANT
If we are forced to cancel due to circumstances outside of our control the following
applies. We will endeavour to move the event to another date and all tickets will be transferred. If you are unable to make the rescheduled date, we will refund your
ticket less any administration costs.
Can I get a refund? - IMPORTANT
We do not offer any refunds if you are unable to attend the event for any reason.
There is an option to protect your ticket when you register so we advise you to do
this so that you can access a full refund.
What is Booking Protect?
Booking Protect is an optional extra offered during the checkout process which when purchased, entitles you to a full refund on your entry if you’re unable to attend a booked event due to unforeseen circumstances. You can see exactly what’s covered in the Booking Protect Terms and Conditions

Please note, the protection does not cover you against the event been cancelled by the organizer.

Can I change the details on my entry?
You are unable to change the details on your entry. However, the ticket is
transferable to a new entrant IF this person is not under 18. If they are under 18
then please email us on enquiries@mudrunner.co.uk. The t-shirt size cannot be
altered.
Why are you not timing this event?
Mud Runner Lite is a challenging and fun run that we are bringing back in a format
that allows us to keep the price low and accessible. Timing adds a significant
expense and we believe that most of you run for the fun of it. Feel free to time your
race on an app and post it onto our Facebook page.
Where is Mud Runner Lite being held?
At Eastnor Castle Estate in the Deer Park. It will be well signposted along with car
parking. View On Google Maps
Why are you requesting postal addresses?
We are requesting your postal address on the entry form in case regulations change
and we have to send your number to you in the post.
I don’t have a PayPal account
You don’t need an account to be able to pay via PayPal. You just pay using your
debit or credit card and click pay to complete your transaction.
Can I run for a charity?
We have purposefully never aligned ourself to a particular charity so that you are
free to raise money for a charity and cause of your choice. We would welcome as
much fund raising as possible in this current climate.
Is there an age restriction?
You must be over 16 years to take part in the 10km race and any child under 8 taking
part in 5km run must be accompanied by an adult. Otherwise, there are no age
restrictions.
Can I camp?
Mud Runner Lite is not offering camping but Eastnor Castle Estate has a campsite
that you can use. Please see their website for further details
www.eastnorcastle.com
Can we bring dogs?
We allow well behaved dogs on site that must be kept on a lead at all times
Why aren’t you doing Mud Master?
Mud Master was a programme that required you to enter three races a year. At this
stage we only plan to hold one race each year. Feel free to wear your hoodie and
boast though.
How do I know what my race number is?
We are not providing pre allocated race numbers. Registration will be quicker and
simpler if these are allocated on the day as you register.
Can I get a time for my run?
We will have our clocks on the start and finish line for you to monitor but we will be
unable to provide any individual times.
What happens if I miss the start of the wave I entered?
There is a 10-minute gap between each wave and you can start at any point during
that time. If you completely miss it then please come and chat to us at registration
and we will fit you into the next wave that has availability.
Which run should I do?
Mud Runner is a tough and challenging run. Whilst you can complete it at your own
pace we think it’s best to run the distance that you feel you can complete safely and
also enjoy!
Are you doing Covid tests?
We do not plan to do lateral flow tests. Our COVID policy is clearly outlined in the
disclaimer and nearer the time we will be sending out an email with all the
regulations and requirements for the day which will be in line with the government
guidance, local council guidance and Sport England.
Who organises Mud Runner Lite?
The promoter is D3 Events Ltd, Bronsil House, Eastnor, Herefordshire, HR8 1EP
Do I have to sign a disclaimer?
Yes you cannot race without agreeing to the disclaimer and by ticking the box in registration you are confirming that you have read and agree to all the conditions within the disclaimer.

Please see these links –
Over 18’s Disclaimer
  Under 18s Disclaimer